1. What We Collect
We only collect information necessary to provide our services and meet legal or funding obligations. This may include:

• Full name, date of birth, address, and contact details
• Health history, referrals, treatment records
• Medicare, DVA, NDIS, or private health insurance details
• Emergency contact information

2. How We Collect It
We collect your information:

• Directly from you (in person, by phone, email, online forms)
• From your GP or other providers (with your consent)
• Through booking and contact forms on our website

3. Why We Collect It
We use your information to:

• Deliver and manage exercise physiology services
• Coordinate care and communicate with you
• Process claims (NDIS, Medicare, DVA, private insurers)
• Comply with legal, clinical, and reporting obligations
• Improve service quality and outcomes

4. Storage and Security
We store all personal data in secure, password-protected systems. We take reasonable steps to prevent misuse, loss, unauthorized access, or disclosure, in accordance with professional and legal standards.

5. Sharing Your Information
We only disclose your information when necessary and appropriate. This may include:

• Health professionals involved in your care
• Relevant funding agencies (NDIS, Medicare, DVA)
• Your authorized representatives (e.g., carers, support coordinators)
• Government or regulatory bodies, when legally required

We never sell your data or use it for unrelated marketing.

6. Access and Corrections
You have the right to access your personal information or request corrections. Contact us to make a request. We’ll respond within 14 days.

7. Website and Digital Use
Our website may collect limited non-identifying information (e.g., browser type, device, site usage) to improve functionality. Personal data is only collected if you submit a form.

8. Contact and Complaints
For questions, updates, or to make a privacy complaint, contact:

GREATER HEALTH PTY LTD
feedback@greaterhealth.au
+61 479 077 723

We take all privacy concerns seriously and aim to resolve complaints quickly and fairly.