FAQ
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FAQ
Frequently Asked Questions
Please reach us at caroline@greaterhealth.au if you cannot find an answer to your question.
We offer exercise physiology services to support health, mobility, and function. We work with clients under:
- NDIS
- Medicare
- DVA
- Private health insurance
- Self-funded arrangements
- NDIS - no referral necessary (unless through Early Childhood Approach pathway). We can collaborate with your support coordinator in terms of organizing details, if you'd prefer.
- DVA, Medicare EPC/Chronic Disease Plans — Yes, a referral is required
- Private or self-funded clients — No referral needed
You can book by:
- Calling us directly
- Emailing our admin team
- Using the contact form on our website
We’ll confirm the best time and advise what you need to bring.
Bring:
- Your referral (if applicable)
- Medicare, DVA, or private health card
- NDIS plan details (if relevant)
- Any relevant medical documents or reports
Wear comfortable clothing for movement-based assessments.
Yes. We offer clinic, home visit, and community-based services, depending on your needs and funding. Let us know your preference when booking.
- Plan-managed
- Self-managed
We can help you understand how our services fit into your plan goal
Yes, if you meet eligibility:
- Medicare: Under a Chronic Conditions Medicare Plan (CCMP) referral from your GP
- Private health: Check with your insurer about rebates for exercise physiology
- DVA: Through a valid D904 referral from your GP
Please give at least 24 hours’ notice for cancellations. Short-notice or missed appointments may incur a fee, depending on your funding type.
We follow strict confidentiality and privacy standards under the Privacy Act 1988 (Cth). Your information is securely stored and only shared with your consent or when legally required.
You can contact us directly by phone or email. We take all feedback seriously and aim to resolve any concerns quickly and professionally.
No, you can self-refer or ask your Support Coordinator to contact us.
No, Greater Health pays your casual entry fees for your sessions.
Greater Health can provide a qualified support worker to assist with transporting you to and from your session, as long as this falls in line with of your NDIS goals.
It can be covered under Core Supports (Support Worker Transport assistance/services)
Greater Health supports children aged 3 years and up.
No referral is needed for families with approved NDIS plans. Just contact us directly through emailing caroline@greaterhealth.au or on the "Booking a Consultation" page.
👉 For children under the ECA pathway, your Early Childhood Partner must approve Greater Health as your provider before we can begin.
- Let your Early Childhood partner know you'd like to work with Greater Health for movement and therapy support for your child.
- Your ECA Partner needs to approve and organize services with us - families can't self-refer under ECA.
- We'll coordinate with them & once approved, Greater health will assess your child's needs, set goals with you, and begin regular sessions in the home or community.
Yes (for self-managed or plan managed participants) — we are funded under:
- Improved Daily living (Capacity building)
- Improved Health & Wellbeing (Capacity Building)
Greater health also offers qualified support workers to:
1. Assist in preparing your child to travel to the session, funded under
- Assistance with daily life (Core)
2. Assist with transportation to the exercise session and/or accompanying your child in the session, funded under:
- Assistance with Social, Economic and Community Participation (Core)
Yes – but only if your Early Childhood Partner approves Greater Health as a provider for your child. If you'd like to work with us, you can request a referral through your ECA partner, who will determine if our services are suitable and fundable through their early supports framework.
Yes — sometimes!
While ECA Partners usually work with registered NDIS providers, they can approve other qualified professionals — like Greater Health — if it's in the best interest of your child.
- As an unregistered provider, Greater Health is still a NDIS-complaint provider, working with self-managed & plan-managed participants.
- ECA partners can approve unregistered providers on a case-by-case basis, especially since our Accredited Exercise Physiologist is a qualified health professional and if you, the parent/s requests our support.
If you’d like us to support your child through the ECA pathway, just let your ECA Partner know and request us by name (Greater Health, Accredited Exercise Physiology services). They’ll decide if we can be funded based on your child’s needs, our qualifications, and availability in your area.
The ECA supports children under 9 years and their families.
- Children under 6 with developmental delay do not need a diagnosis to receive support.
- Children 6–8 years with a diagnosed disability may be supported through the ECA or transition to a full NDIS plan.
Yes – we currently work with:
- Self-managed plans
- Plan-managed plans
NDIA-managed plans (coming soon – registration in progress)
We also work with children under 9 supported through the Early Childhood Approach — as long as Greater Health is approved as your provider by your Early Childhood Partner.
Yes — Greater Health can provide Exercise Physiology (EP) services to children (aged 3+) at their kinder, as long as certain steps are followed.
Here's how the process works:
- Parent or Guardian Consent
You’ll need to give written permission for your child to be seen during kinder hours or on-site.
- Kinder/Preschool Approval
We’ll work with the kinder to get permission to visit during appropriate times. Most kinders are supportive, especially when therapy helps with school readiness or daily functioning.
- Schedule Coordination
We'll arrange a time that suits the child’s routine and doesn't interrupt key learning or rest periods.
- NDIS Plan Funding
Your child’s NDIS plan must include relevant funding (usually Improved Daily Living under Capacity Building).
- Collaboration (if needed)
We can work with kinder educators, other therapists, or your ECA Partner (if under age 7), to ensure therapy is aligned with broader goals.
Yes, if your HCP provider approves Exercise Physiology as part of your care plan, it can be funded through your package.
No GP referral is required. Your HCP provider simply needs to include Exercise Physiology in your plan.
Most sessions are delivered in your home, but we can also arrange community, gym-based, or telehealth sessions if suitable.
We help with strength, balance, falls prevention, mobility, pain management, and maintaining independence in daily activities.
Ask your case manager or provider to approve services and contact Greater Health. We’ll coordinate directly with your provider.
Yes, we provide progress updates and reports to ensure continuity of care and help your provider monitor your outcomes.
You may be eligible for up to five sessions per calendar year under the Chronic Conditions Management Plan (CCMP).
Yes, a GP referral is required under a CDMP (previously EPC). Without it, sessions cannot be bulk-billed.
There are no out-of-pocket costs—sessions are fully bulk-billed if you have a valid GP referral.
Conditions include (but are not limited to): diabetes, arthritis, cardiovascular disease, respiratory disease, chronic pain, mental health conditions, and obesity.
Primarily at our consulting office in Dandenong. Mobile services may be provided if deemed clinically necessary.
Yes, we send reports after your initial and final sessions, and provide progress updates as needed to your GP.
Yes, if you hold a DVA Gold Card or an eligible White Card, you can access fully funded Exercise Physiology services.
Yes, you’ll need a D904 referral form completed by your GP before starting Exercise Physiology.
We offer in-home consultations, telehealth sessions, and face-to-face appointments at our Dandenong consulting office to suit your needs.
We support a wide range of conditions, including chronic pain, injury rehabilitation, mobility concerns, mental health, respiratory or cardiovascular conditions, and falls prevention.
No, services are fully funded by DVA with a valid referral—there are no out-of-pocket expenses for you.
Yes, we liaise closely with your GP and provide reports to both your GP and the DVA to ensure coordinated, ongoing care.
